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Returns & Refunds

Thank you for shopping online at jivanaspices.co.uk

If you are not entirely happy with your purchase, we are also not happy and we’re here to help.

You have 7 days to return an item from the date you received it. As this is a food item, to be eligible for a return, the item must be UNOPENED, UNUSED and in the same condition, you received it. Your item will need to have the receipt or a confirmation of purchase.

Once received, we will inspect it and notify you that we have received your return. If we are satisfied that your item meets our return requirements, we will initiate a refund to your original method of payment.

You will be responsible for paying your own shipping costs for returning the item unless the goods are faulty. The original shipping cost is also non-refundable.

If you have any questions on how to return your item to us, please e-mail us at contactus@jivanaspices.co.uk

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