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Store Policy

Customer Care
Customer Care Policy

For: Jivana Spices Ltd – Bespoke Spice Blends, Dal Meal Boxes & Seasonings
Location: United Kingdom

At Jivana Spices Ltd, our mission is to bring warmth, authenticity, and sustainability to every meal. We are committed to providing not only high-quality products but also an excellent customer experience. This Customer Care Policy outlines how we support and value our customers.

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1. Product Quality & Freshness

  • All of our spice blends and meal boxes are handcrafted in small batches using high-quality, ethically sourced ingredients.

  • We ensure that products are fresh, aromatic, and full of flavour. Our compostable packaging helps protect both the environment and the integrity of the product.

  • If you ever receive a product that is damaged or doesn’t meet your expectations, please contact us within 7 days of delivery.

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2. Ethical & Sustainable Commitment

  • Our products are 100% plant-based and packaged in compostable, plastic-free materials.

  • We work with suppliers who share our values of ethical sourcing, fair trade, and low environmental impact.

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3. Shipping & Delivery

  • We aim to dispatch all orders within 2–3 working days.

  • Standard UK delivery takes approximately 3–5 working days. Expedited delivery options are available at checkout.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

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4. Returns & Refunds

  • Due to the nature of our food products, we cannot accept returns of opened items.

  • If you receive the wrong item, or your order is damaged in transit, we will offer a full replacement or refund.

  • To request a refund or exchange, email contactus@jivanaspices.co.uk with your order number, details of the issue, and photos if applicable.

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5. Allergens & Dietary Information

  • All ingredient lists and allergen information are clearly marked on packaging and product pages.

  • While all of our products are vegan and free from common animal-based allergens, we prepare them in a kitchen where celery, cereals, eggs, milk, nuts, peanuts, soya, sesame, mustard and gluten are may be present.

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6. Customer Support

  • We're here to help! For any queries about products, orders, or ingredients, you can reach us via:

  • We aim to respond to all messages within 1–2 working days.

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7. Feedback & Community

  • Your feedback helps us grow. Whether it’s a recipe idea, a product suggestion, or a kind word, we love hearing from our customers.

  • As part of our community, you’re helping us support ethical food systems and low-waste living.

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8. Data Protection & Privacy

  • We are fully compliant with UK GDPR and take your privacy seriously.

  • Your information is never shared with third parties without consent. You can read our full privacy policy below.

Thank you for supporting a small, sustainable business.
We’re proud to spice your table—ethically, flavourfully, and with care.

Privacy & Safety

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For: Jivana Spices Ltd - Bespoke Spice Blends, Dal Meal Boxes & Seasonings
Location: United Kingdom

Effective Date: 14/05/2025

At Jivana Spices Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy & Safety Policy outlines how we collect, use, and safeguard your data, and how we ensure your online and product experience is safe and secure.

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1. What We Collect

When you visit our website or place an order, we may collect the following types of personal information:

  • Name and contact details (email address, delivery address, phone number)

  • Payment information (via secure third-party providers only)

  • Order history and preferences

  • Website usage data (via cookies and analytics tools)

We do not store or have access to your full payment card details—these are handled securely by our payment partners (e.g., Stripe, PayPal, Wix, etc.).

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2. How We Use Your Information

We collect your information to:

  • Process and fulfil your orders

  • Provide customer service and respond to enquiries

  • Improve your shopping experience and personalise content

  • Send occasional updates or promotional emails (only if you opt in)

  • Comply with UK legal and tax obligations

We only collect data that is necessary, and we never sell your personal information to third parties.

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3. Data Storage & Security

We are committed to keeping your data secure. To prevent unauthorised access or disclosure, we use appropriate physical, electronic, and managerial procedures, including:

  • SSL encryption on our website

  • Secure payment gateways

  • Regular system updates and security audits

  • Data access limited to authorised staff only

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4. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Improve site functionality

  • Understand how customers use our site

  • Offer tailored promotions or product suggestions

You can control or disable cookies through your browser settings.

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5. Your Rights Under UK GDPR

As a customer based in the UK or EU, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To make a data request, please contact us at contactus@jivanaspices.co.uk.

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6. Third-Party Services

We may use trusted third-party providers for:

  • Payment processing (e.g. Stripe, PayPal)

  • Delivery services (e.g. Royal Mail, couriers)

  • Email marketing (e.g. Mailchimp, Klaviyo)

  • Web analytics (e.g. Google Analytics)

These partners are carefully selected and GDPR-compliant. Your data is only shared with them as needed to provide our services.

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7. Product Safety & Allergy Information

All our products are made with care and attention to food safety standards. However:

  • Our blends and meal boxes are prepared in a facility that handles celery, cereals, eggs, milk, nuts, peanuts, soya, sesame, mustard, and gluten.

  • Full ingredient and allergen information is clearly stated on all product labels and listings.

  • If you have a severe allergy or dietary concern, please contact us before ordering.

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8. Changes to This Policy

We may occasionally update this policy to reflect changes in regulations or business practices. Any updates will be posted on this page with a revised effective date.

Wholesale Inquiries

At Jivana Spices Ltd, we love working with like-minded retailers, grocers, delis, gift shops, and hospitality partners who share our passion for quality, sustainability, and flavour. Whether you're looking to stock our ethically sourced spice blends or include our plant-based meal boxes in your offering, we’re here to help make it seamless.

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1. How to Apply

To inquire about wholesale opportunities, please email us at:
📩 admin@jivanaspices.co.uk
Include the following details:

  • Your business name and location

  • Type of retail or service (e.g., deli, boutique, online shop, café)

  • Estimated order volume or interest

  • Any specific products you're interested in

We aim to respond to all wholesale inquiries within 2–3 working days.

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2. Minimum Order Quantities (MOQs)

Our standard minimum order quantities are:

  • Spice blends: 10 units per SKU

  • Meal boxes: 5 units per SKU

  • Sample packs or discovery sets: Available for first-time orders

Larger custom orders or white-label requests may be accommodated on a case-by-case basis.

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3. Lead Times & Fulfilment

  • Orders are generally dispatched within 5–7 working days from confirmation and payment.

  • Bespoke or made-to-order items may require up to 10–14 working days depending on quantity and complexity.

  • Shipping is via tracked courier or Royal Mail. Delivery costs are confirmed at the time of order.

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4. Eco Packaging & Branding

All wholesale products come in compostable, vegan-friendly packaging, clearly labelled with ingredients and allergen information.
We offer optional unbranded or co-branded solutions for businesses seeking a private-label or gift-ready format—just ask!

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5. Payment Terms

  • First-time wholesale orders are processed on a pro forma basis (payment upfront).

  • Returning wholesale partners may be eligible for Net 15 payment terms upon approval.

  • Invoices are issued electronically with full VAT details where applicable.

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6. Exclusive Partnerships

We’re open to exclusive arrangements within a defined postcode or region for select stockists who commit to regular ordering and brand alignment. Please contact us for more information.

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7. Custom & Seasonal Orders

We love collaborating on:

  • Gift boxes or hampers

  • Event favours or corporate gifts

  • Seasonal blends or limited editions

Get in touch early to allow time for planning, sourcing, and packaging.

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8. Contact Us

For all wholesale, custom, or stockist-related inquiries, please contact:

Wholesale Team
📧 admin@jivanaspices.co.uk
📞 (+44) 0758 246 2829 or 0737 747 2662
🌍 www.jivanaspices.co.uk/wholesale

Let’s spice up your shelves—ethically, beautifully, and sustainably.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods
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